Who we are
Detail Near is a software platform operated by UNODATA, LLC, a limited liability company organized in the United States. References to "we", "us", or "Detail Near" mean UNODATA, LLC. References to a "tenant" mean a mobile detailing business that runs its operations on the Detail Near platform. References to a "customer" mean an end consumer who books a service through a tenant storefront.
What we collect
From tenants
- Account information you provide at signup: business name, owner name, email, phone, billing address, vehicle fleet size.
- Payment information processed by Stripe. We do not store full card numbers.
- Operational data you create on the platform: bookings, customer records, pricing decisions, retention drafts, conversation logs.
- Usage data: which pages of the admin you open, when, how often. Used only to improve the product.
From end customers booking through a tenant storefront
- First name, phone, email, service address, vehicle make, model, and year.
- Booking history, NPS responses, opt out preferences.
- Photos uploaded for the photo quote feature, processed once and discarded after the AI returns the estimate.
- Cookie or local storage identifiers used to recognize a returning visitor on the same browser.
How we use it
- To deliver the booking, scheduling, retention, and tracking features the tenant subscribed to.
- To send transactional messages a customer is expecting: booking confirmation, reschedule notice, NPS request.
- To send marketing messages only when the tenant has approved them and the recipient has not opted out.
- To improve the platform itself: model evaluation, route optimization tuning, pricing rationale auditing.
- To meet legal obligations and protect against fraud.
Where it lives
Operational data is stored in PostgreSQL on Supabase, region eu-central-2 (Frankfurt). Backups are encrypted and retained for thirty days. Files (photos, logos, before and after shots) are stored in Supabase Storage in the same region. We do not transfer your data outside the EU for storage. Inference for AI features may briefly send specific prompts (without card numbers or government IDs) to our model providers (DeepSeek, X.ai, Anthropic) for the duration of one request; no training is performed on tenant or customer data.
Who else sees it
We share data with subprocessors strictly to deliver the service:
- Stripe for payment processing and Connect payouts to tenants.
- Resend for transactional and marketing email delivery.
- SimpleText for SMS delivery.
- Google Calendar when a tenant connects their calendar for two way sync.
- Cloudflare for CDN, WAF, and DNS in front of every host.
- DeepSeek, X.ai, Anthropic for AI inference on specific user requests.
We do not sell your data. We do not share it with advertisers. We do not enrich it from third party data brokers. Tenants own the customer records they create on the platform and may export them at any time.
Your rights
You may request access to, correction of, or deletion of your personal data. Tenants may export the full set of customer rows associated with their tenant as CSV from the admin console at any time. End customers may request deletion by emailing the tenant who collected the data, or by emailing us directly at [email protected]; we will route the request to the relevant tenant within five business days. If you are in the EU or California, you have additional rights under GDPR and CCPA respectively.
Retention and deletion
Tenant accounts and the data associated with them are retained while the subscription is active and for thirty days after cancellation, after which we delete the row level data. Encrypted backups roll off within thirty additional days. Operational logs (which AI call ran when, how much it cost) are retained for one year for billing reconciliation and then deleted.
Cookies and tracking
We set a small set of first party cookies for session state and a visitor identifier so the chat widget and the booking wizard remember you across pages. We do not use cross site tracking pixels except for the Meta and Google tracking tags that tenants explicitly enable to measure their own marketing campaigns; in those cases the tenant is the data controller for the campaign data and is responsible for disclosing it on their storefront.
Changes
We will post material changes to this page and notify tenants by email at least fifteen days before they take effect. Continued use of the platform after the effective date constitutes acceptance.
Contact
Questions about this policy or about your data: [email protected]. Postal: UNODATA, LLC, Boston, Massachusetts, United States.